Always Connected with Your Customers
With features such as remote extension, call forking to your mobile phone and call-back, OM20G assures you that no matter where you are, whether in your office, traveling abroad, or working at home, you will never miss any important business call.
Improving Call Answer Rate
The smart auto attendant can provide 24/7 live answering service to customers, and direct the incoming calls efficiently to the extension or cell phone of the right person through configurable voice menus in business/non-business hours and holidays. Even, it can deliver the calls from VIP customers to the agents directly, bypassing voice menus.
Reduction of Telecommunications Cost
OM20G has all the IP remote-calling functions needed to support the remote worker, business travel, and communication with branches through the Internet. With IP, international or long-distance calls are turned into local toll-free calls. With advanced routing capabilities, OM20G can route calls intelligently according to call types. Combined with New Rock’s WeWei® softphone App and NeeHau? SoftConsole, you can achieve more effective and comfortable communications between you and your customers.